It’s why Facebook friends and Twitter followers matter as much as sales figures. The enigmatic, Lady Gaga, has become the first to acquire 20 million followers on Twitter, she can do a great amount of good, and damage, to her image, based on how she uses those 140 characters to which a ‘tweet’ is limited. This is the power of social media: immediate, measurable, incremental.
Immediate: PR is about reflexes. How quickly to we react and act to crises, exploit opportunities or support consistent messaging? Long before SM came to be, these questions mattered. But now we have tools that enhance our trade.
Continue reading »







